Options. They come in all shapes and sizes, from stand-alone software. Stream from Virgin Media. 296. Parental Controls and select the setting to “off” to disable parental controls. Back up your device using iCloud or your computer. I can not get websafe/child safe to work on any device. 168. net Address: 194. e. Open any browser and, in the address bar, type Virgin Media IP address — 192. Options. 0 Kudos. 168. Options. Changing DNS on your device is the best option VM have other DNS 194. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. Instructions here for WIndows PCs. g. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. VPN Apps for all devices and unlimited simultaneous connections. Virus Safe - Enabled. Try both Mac and Windows. Learn moreHi. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Accessing Websites Blocked By Virgin Media. Tap Install Now. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. To access your Virginmedia. This video is about how to use any website that has been blocked by Virgin Media. Any website unsuitable for children is blocked by default. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. by VirginMedia on 20-08-2018 08:52. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. If you haven’t changed your password, the default one is placed on the bottom of the router. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". All devices would need to be re-connected to the WiFi. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. If you're a Virgin Fibre customer, when you register. . Reply. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. 4. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 8. Hi Ryan, Thanks for posting and welcome to our community 🙂. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Home Phone. 220) in case it's a local DNS issue. Manage Your. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Any website unsuitable for children is blocked by default. We would like to show you a description here but the site won’t allow us. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Take us with you in four easy steps. com (connection reset error). e. com Address: 185. 100. Hello, I am having this problem too. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. QuickStart, set up and connections. Kind Regards, Steven_LQuickStart, set up and connections. Tech Chatter. I have been using Websafe for some time but I noticed this morning (about 7. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Abdelmonem. Account - Cable. 168. No bank or credit card details are required for the trial. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Access Virgin Media router settings in modem-only mode. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. How to turn on Child Safe. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. We can't update your Web Safe settings at the moment. For fraudulent e-mails, forward to phishing@virginmedia. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. I have just had VM broadband installed. Changing network settings to use any Public DNS should re-gain full access for the device. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Qurento. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. VPNs we tested to unblock various forbidden resources. Method 2: Flush DNS Cache. . Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. 0 you will need to use 192. How to access advanced settings. not the VM Hub. 1. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. on 09-07-2023 22:56. Child Safe is enabled by default for new A/Cs. Information on how to use Web Safe can be found here. Bypass Child Safe & Virus Safe. Web Safe is not automatically turned on for customers joining before this date. I have to manually click ‘Load Content’ on the email to download them. on 27-08-2023 09:39. on 18-01-2023 20:59. If it’s not a technical issue you need help with then we’re here to support you on. I have 3 devices. Thank you. 15-02-2023 21:11 - edited 15-02-2023 21:15. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 168. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I have noticed that when I view my account it is blank where. Settings to enter. Child Safe is a known source of many problems. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 8. Click on this and you'll see my message. 168. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 1. It's great having you on board with us in the Community. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Every computer on the internet must have a unique. Then click on parental controls and then turn it on. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. My Virgin Media App. on 13-06-2022 11:42. You may want to start by seeing what your site report looks like using a tool like Blocked. I will send a private message - watch out for the purple envelope inviting you in. Changing DNS on your device is the best option VM have other DNS 194. ExpressVPN. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 8. com. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. My Virgin Media, making managing your account easier with all your information in one place. I'm going to send you a private message, so we can look into this for you. 123. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Stream from Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. on 01-02-2023 14:12. on 09-07-2023 22:56. We give all our customers a complete, market leading security package called Virgin Media Security,. Go to your browser settings and click Advanced settings. Click: My Apps. service. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 1. 1. Options. New here. 159. This video is about how to use any website that has been blocked by Virgin Media. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. My Virgin Media, making managing your account easier with all your information in one place. Hey @DavidCalla,. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. 24/7 email & live chat customer support. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I know for a fact there is a problem with the provider and not my laptop. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. VM has WebSafe enabled. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 0 Replies 552 Views 0. Navigate to the My Apps tab and select Web Safe from the menu. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Mobile. I called VM and after waiting nearly an hour the person on the end of the phone reassured. on 06-05-2023 22:30. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. SMTP Settings. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media Web Safe allows you to restrict certain types of. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Manual configuration settings for email. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Thanks - 5400491. You’ll be able to block groups of sites by category, configure blocking for specific. Afterward, click Apply and save your settings. Home Phone. 8. Are you seeing the old UI (left) or the new UI (right). To confirm private browsing is on, you will see the word inPrivate beside your address bar. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 100 & 194. 168. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 0 Kudos Reply. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. And we don’t mean wrapping them in bubble wrap. . Stream from Virgin Media. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. IMAP Security. I'm able to access online account and change the Web Safe Settings. Phone. My email header says that my network settings prevent content from loading privately. Remember that parental control settings are only one part of online safety. 4. The iPhone can access recordings, but the 2 iPads cannot. Access your Hub's configuration page - default web address: 192. Hi Trying to find a solution to why I cannot access the settings for web safe. 9. on 18-10-2022 19:33. Open Advanced settings. Login to the Virgin Media online account and check the Web Safe settings. For best. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Information on how to use Web Safe can be found here. Also check the dns settings of your vpn while you're there. 99. I can access via my phone, so not really a problem. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Remember that parental control settings are only one part of online safety. Toggle the button next to Child Safe option to turn it Off. Apply the Public DNS to the computer / device / your own Router i. . com IMAP Server. Settings. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 0 Kudos Reply. The message you get from the pc isthat "something has gone wrong on our side. These are two settings – Virus Safe and Child Safe. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. . Then click on Manage services. Pick a category to get started. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 67. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Networking and WiFi. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If your websafe option is off, then the toggle will be greyed out. I'll be in touch soon. Have a look in the Virgin Media online account. Try computers with Cisco’s OpenDNS using 208. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Just sign into My Virgin Media and. 1. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 0 Kudos Reply. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Log in to My Virgin Media. Learn how you can change Web. Options. Child Safe switched OFF but blocking sites. Virgin Media takes online safety seriously. Users can change their settings at any time in My Virgin Media. Users can change their settings at any time in My Virgin Media. I added it to the 'allowed websites' list, and it's working fine. 1 or whatever else you like. Community Natter. I have 3 devices. It'll help to. My Virgin Media App. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. It’s important you choose a passcode that’s different to the one you use to unlock your device. Connect to the router with a LAN cable. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. If your websafe option is off, then the toggle will be greyed out. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. These are two settings — Virus Safe and Child Safe. 8. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. OpenDNS provide instructions here :. com 9. . I'm going to send you a private message, so we can look into this for you. Activate Web Safe. Where you put your Hub can sometimes affect its wireless performance. 9. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Get NordVPN - the #1 VPN for Virgin Media. 123 and 194. You’ll pay nothing for 3 months (with no payment details. To get around this, you need to turn Web Safe off. For more tips on how to keep your kids safe online, visit Internet Matters. The appearance of Web Safe has changed slightly in the last few days. Please keep an eye out for a purple envelope at the top right corner of your Forum page. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Need to contact Virgin Media Customer Services?. virgin. Move message to Spam folder (default) Flag a message as. I keep getting the message seen in the attached picture. desktop. com again and noticed a. Web safe provides ultimate protection when using the internet. All devices would need to be re-connected to the WiFi. Forum; Apps. Anyway, I recently moved house (August) and kept the same package. This means that when a mobile is connected over your home Wi-Fi, your. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 1 on your browser. Virgin Media Web Safe and Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 4. Parental controls block websites and applications that you think are unsuitable for your child. 65% of young people aged 11-16 are in favour of the. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Virgin Media takes online safety seriously. org. 1. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Once logged in you will see 2 filters; Virus Safe and Child Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Virgin Media Web Safe Log in to your My Virgin Media account. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 1 and all appears in order. When prompted, enter the settings. e. Please enter your email. You don’t need to be a web wizard to know how to take care of your kids online. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. 1 or whatever else you like. Why is this marked at solved. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. 0 & V6. Please try again later. Re: Websafe settings won't save. Email address. Try computers with Cisco’s OpenDNS using 208. Lee_R.